Account Manager

Account Manager

Redruth, Cornwall Full-Time £27,000 - £32,000

Our client is Cornwall-based IT managed service provider with over 20 years of experience helping organisations of every size, from local start-ups to multinationals, get the most from their technology. As a Cisco Premier Partner, Microsoft Solutions Partner, and Google Workspace Partner, they are trusted by clients across multiple sectors. As they continue to grow, they are looking for an Account Manager to help them deliver the kind of service their clients have come to rely on.

This isn't a hard-sell, cold-calling role. It's about building genuine relationships, understanding what your clients need, making sure they get it, and spotting opportunities to help them more. If you're the kind of person who takes pride in following through and gets satisfaction from a problem well-solved, you'll fit in here.

What You'll Be Doing

Day to day, you'll be the main point of contact for a portfolio of clients - handling queries, processing quotes and orders, and making sure everything runs smoothly.

More specifically:

• Providing pre- and post-sales support to clients, working alongside our client's technical team to make sure customers get the right solution and a seamless experience.
• Growing existing accounts and onboarding new clients - not through pressure, but by genuinely understanding their needs and demonstrating value.
• Coordinating across internal teams (technical support, admin, management) to resolve issues and meet service level agreements.
• Maintaining our client's CRM system - keeping customer accounts, contracts, and records accurate and up to date.
• Liaising with third-party suppliers when needed to resolve client issues promptly.

What Our Client Is Looking For

They care more about the right mindset than a perfect CV. You'll need:

• Strong communication and interpersonal skills - you're comfortable on the phone, clear in writing, and good at building rapport.
• A proactive, self-motivated approach - you spot things before they become problems and follow up without being chased.
• Good judgement under pressure - you can prioritise competing demands and make sensible decisions in a fast-paced environment.
• Attention to detail and a methodical approach to your work.
• Solid time management - you can keep multiple clients and tasks moving simultaneously.

It would also be great (but not essential) if you have:

• Experience in an account management or sales support role.
• Some exposure to or genuine interest in IT - Whether through a previous role, self-directed learning, or just being the person everyone asks for tech help. This doesn't need to be in an account management capacity. Previous experience working within an MSP would be a distinct advantage.
• Familiarity with cloud software, systems, or IT security.

What Our Client Offers:

• £27,000 - £32,000 per annum depending on experience.
• Full-time role.
• A structured training plan and genuine investment in your professional development.
• A supportive team environment at a company that's been doing this successfully since 2004.

Sound like you Our client would love to hear from you.