Internal Sales Executive

Internal Sales Executive

Heanor, Derbyshire

£30,000 per annum

Permanent, full-time

Hybrid Working (4 days office-based / 1 day from home following training)

Macildowie are working exclusively with this client based in Heanor, Derbyshire, to recruit an Internal Sales Executive for a growing manufacturing and distribution business. This is an exciting opportunity to join a well-established organisation that continues to invest heavily in its people, products and future growth plans.

This role offers a blend of account management, customer service, and internal sales, making it ideal for someone who enjoys building relationships, identifying opportunities and delivering a first-class customer experience. You'll be joining a close-knit team with excellent levels of staff retention, a supportive management structure and genuine opportunities to develop your career over time.

The Role

As an Internal Sales Executive, you'll play a key role in supporting existing customers while proactively identifying opportunities to grow revenue across the customer base. Working closely with internal departments, you'll ensure orders are processed efficiently, quotations are followed up and customers receive an exceptional service throughout their journey.

About You

We're looking for someone who combines excellent account management or customer service skills with commercial awareness and confidence on the telephone.

Key Responsibilities

• Process customer orders, enquiries and quotations accurately and efficiently
• Proactively follow up quotations and sales opportunities to maximise conversions
• Develop strong relationships with existing customers and key accounts
• Identify opportunities to upsell and cross-sell products and services
• Manage customer enquiries and resolve issues effectively
• Maintain accurate CRM records and sales pipeline information
• Monitor customer activity and identify opportunities for growth
• Work collaboratively with production, procurement, warehouse and finance teams
• Support continuous improvement initiatives and process enhancements

You'll ideally have

• Experience within an office-based sales support, account management, customer service, or internal sales role
• Confidence building relationships and securing orders over the phone
• Strong organisational and administration skills
• A proactive and commercially minded approach
• Excellent communication and relationship-building abilities
• Good attention to detail and problem-solving skills
• Experience using CRM systems would be advantageous
• Competent Microsoft Office skills, particularly Excel and Word

What You'll Receive

• Annual company bonus scheme
• Ongoing training, development, and progression opportunities
• Supportive, low-micromanagement culture with genuine autonomy
• Hybrid working arrangement
• Medicash healthcare plan
• Employee Assistance Programme (EAP)
• Free onsite parking
• Company pension scheme

This is an excellent opportunity for someone looking to join a stable business with a strong culture, long-serving employees and the opportunity to make a real impact within a growing commercial team.