Internal Sales Manager

Job Title: Internal Sales Manager

Location: Hertfordshire

Salary: Confirmed on application

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• Competitive pension, life assurance, private medical, dental, and eye care
• 25 days annual leave plus bank/public holidays and annual leave purchase option
• PerkBox rewards, refreshments, and social/team events
• Excellent development and career progression opportunities

About the position of Internal Sales Manager:

We are looking for an experienced Internal Sales Manager, Mortgages to lead and motivate a team of telephone-based Business Development Managers, driving sales performance across residential and buy-to-let mortgage products. You will manage broker relationships, oversee team KPIs and pipeline performance, provide coaching and development, and support complex lending enquiries. The ideal candidate will have proven experience within the mortgage industry, a strong understanding of residential and buy-to-let lending, and previous experience managing a sales or business development team in a target-driven environment.

Responsibilities for the role of Internal Sales Manager:

• Lead, coach and develop a team of Business Development Managers to achieve sales, KPI and SLA targets.
• Build and manage relationships with mortgage brokers, networks and introducers to drive new business.
• Support brokers with lending criteria, case enquiries and submissions.
• Monitor team performance, outbound activity and sales pipelines.
• Review and approve complex lending cases outside standard criteria.
• Identify cross-selling opportunities and promote the wider lending product range.
• Maintain accurate CRM records, reporting and pipeline management.
• Keep up to date with market trends, competitor activity and regulatory requirements.

Experience and skills required for the role of Internal Sales Manager:

• Proven experience within the mortgage industry, including Residential and Buy-to-Let lending.
• Previous experience managing and developing a sales team.
• Strong understanding of mortgage products, lending criteria and intermediary distribution.
• Track record of delivering against sales targets, KPIs and service standards.
• Knowledge of FCA regulations, including MCOB and Consumer Duty.

For more information regarding the role of Internal Sales Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.