| Description: |
Account Manager - Major Supermarket Account £40,000 - £50,000 plus market leading benefits Manchester - Hybrid Working Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for an Account Manager to join their team managing a major supermarket account. What can our client offer? - A competitive salary
- A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
- Hybrid working (2 days at home, 3 days in office).
- Excellent career progression opportunities.
Job Purpose: To manage the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition. Key Accountabilities: Manage the customer through: - Creation and delivery of business plans i) internal and ii) external
- Create and deliver customer value proposition ensuring a value-add experience for your allocated customer(s)
- To engage with our customer and internal stakeholders to become the voice of the customer within the company
- To deliver commercial value for our customers whilst delivering inline with contractual frameworks for the company
- To identify, manage and convert opportunities into growth
- Line management, as applicable, ensuring support and development within the line management structure including setting of clear objectives and regular 1.2.1's
General Duties include: - New Business/opportunities/GAP analysis
- Definition and delivery of customer Business plan ensuring updated on rolling basis
- Definition and delivery of customer specific value proposition, updating regularly
- Delivery of Engagement plan
- Account administration including pipeline, updating of business plan, definition of internal and external account objectives and actions
- Account growth; sales and margin enhancement
- Ways of working enhancement and evolution
- Internal communication to ensure clear understanding of the customer's needs and a one-team approach
- Customer-facing communication ensuring visibility of issues, resolutions, value-adds, the value proposition and measurement against clear, agreed joint priorities.
- Customer engagement - KPI's, meetings, store visits
- New product enquiries/quotations
- Allocation agreement/upload
- Budget/Flash forecasting
- Category reviews
- Price increase/decrease management (inc. SPE's)
- Contractual execution - including savings management
Skills Required: - Proven track record of relationship management with an ability to influence.
- Experience of working to tight deadlines and delivering KPI's or contractual requirements.
- Proven track record of managing and delivering growth within an existing customer relationship.
- Strong attention to detail with a drive for a positive customer experience.
- An understanding of business planning.
- Comfortable with the usage, presentation and analysis of data.
- Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles
- Line management as applicable
Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16800  |
