Reports to: Senior Vice President Sales and Business Development
The Technical Account Manager will work as a key part of the Sales team to create winning security audio solutions that deliver customer value and are technically viable and profitable for the company. You will support the growth of our client s Transportation Solutions business unit by providing support / training to the Sales team and to customers in the Rail Infrastructure, Rail Rolling Stock, Tunnel and Airport vertical markets. You will be responsible for understanding which company products / solutions are best fit for purpose for customers across these markets based on their technical requirements and will play a key role in ensuring the design of proposed products / solutions align closely with these. This will involve working closely with the Bid team to ensure compliance with specifications and the delivery of accurate and timely quotations and bids.
Key Responsibilities
Be the Sales team's technical solution expert; understand all existing and upcoming products and solutions and introduce these both internally (to the Sales team, Project team and other teams) and externally (to customers) in different ways to fit requirements from the market
Work closely with the company's Product Management team to get all needed product and solution information in order to keep the Sales team and customers up to date on any important changes in the company s offering
Ensure unique selling points of company products and solutions are up to date and frequently communicated to the Sales team and customers, especially new things
Make internal and external powerpoints, application sheets and other commercial documentation to support the above
Know competition well and understand who the company is up against; be aware of the main gaps that need to be filled in the company s product / solution portfolio compared to their most important competitors
Liaise with strategic end customers and specifiers / A&Es to influence requirements and drive supplier preference both in the UK and globally
Take on some direct account management responsibilities for selected accounts as the business grows and as you, the team and Management see fit
Produce accurate and detailed quotations, presentations and system proposals for project bids
Commercial project management / bid management
Maintain regular contact with selected customers to provide company, product and service updates to them in conjunction with training or bids in close cooperation with responsible Account Managers
Ensure business solutions are aligned with goals, strategy and priorities
Key Skills Required
Essential:
Excellent team player
Strong verbal / written communication skills
Very well-structured with an eye for detail
Self-driven and motivated
Excellent English language skills
Good computer skills / experience using MS Office applications (e.g. advanced Excel, Word)
Engineering background with commercial interest and skills
Customer-focused and revenue-driven
Analytical approach to solving problems
Ability to travel both within the UK and globally
Desirable:
Experience using CRM systems (ideally Dynamics 365)
Familiarity with Visio and AutoCAD
Knowledge and Experience Required
Essential:
Minimum of 2 years experience working within technical support / bid support
Experience in the design, estimating and bid management of system-based projects
Demonstrable mix of technical and commercial understanding
Existing knowledge of PAVA systems design and implementation on major international projects
Desirable:
Knowledge of other IP telecom systems and integrations (e.g. telephones, intercoms / help points, passenger information displays, CCTV, control systems, IP speakers etc.)
