We are looking for an organised and commercially minded Account Manager to join a growing team in Epsom.
The successful candidate will be responsible for managing a portfolio of accounts, developing strong client relationships, supporting account performance, and identifying opportunities for continued growth.
This is a varied role that would suit someone who enjoys working with people, solving problems, and taking ownership of their accounts.
Key Responsibilities
Manage a portfolio of accounts and act as a key point of contact
Build and maintain positive, professional client relationships
Support new clients through the initial stages of working with the business
Hold regular client meetings and calls to understand requirements and priorities
Monitor account activity and performance
Identify opportunities to improve client experience and account performance
Identify opportunities to develop existing accounts and introduce additional services
Work closely with internal teams to ensure client requirements are delivered effectively
Keep client information and records accurate and up to date
Coordinate the resolution of client queries and issues
Manage escalations professionally and work towards effective solutions
Communicate client requirements clearly to internal teams
Track relevant performance information and provide regular updates
Contribute to the development and improvement of account management processes
Provide feedback and insights to management
Take ownership of tasks and ensure actions are followed through to completion
About You
We are looking for someone with:
At least 1 year's experience in Account Management, Customer Success, Sales, Client Services, or a similar role
Experience managing multiple clients or accounts
Strong communication and relationship-building skills
A commercial and proactive approach
Experience identifying opportunities within existing accounts
Good organisational and prioritisation skills
Confidence using CRM systems and other business software
The ability to handle challenging conversations professionally
Strong attention to detail
A positive, solutions-focused approach
Additional Information
This is an office-based role in Epsom with opportunities to develop within a growing business.
Please note that if you have not been contacted within 5 working days, your application has unfortunately not been shortlisted on this occasion.
The recruitment agency is acting on behalf of its client in relation to this vacancy and is an equal opportunities employer.
