| Description: |
Internal Account Manager Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham. This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish. Duties: - Build and maintain strong relationships with existing customers.
- Act as the main point of contact for customer enquiries and account support.
- Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.
- Identify opportunities to upsell and cross-sell products or services.
- Prepare and deliver quotations, proposals, and pricing information.
- Process customer orders and ensure accurate documentation.
- Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment.
- Resolve customer issues promptly and escalate complex problems where necessary.
- Monitor account performance and identify opportunities for business growth.
- Maintain accurate customer records using CRM systems.
- Produce sales reports, forecasts, and account activity updates.
- Support external sales representatives by handling account administration and follow-up.
- Negotiate pricing and commercial terms within company guidelines.
- Ensure compliance with company policies and service level agreements (SLAs).
- Stay informed about products, services, and market trends to provide expert advice to customers.
Requirements - Previous experience in an account manager / sales admin position
- Good MS Office skills
- Ability to work to deadlines
Skills Required Skills Product Management Agile Roadmapping Stakeholders Analytics User Research Nice to Have Technical Background SQL A/B Testing UX Pricing Job Role: Internal Account Manager Location: Rotherham Salary: 27,000 - 35,000 DOE We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff.  |
