Customer Account Manager

Customer Account Manager - Aylesbury

Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury.

Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you.

The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible.

To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor and Seller Central. The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon.

This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation.

Key Responsibilities:

• Conduct weekly reviews of chargebacks raised by Amazon.
• Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported.
• Attend monthly chargeback review meetings.
• Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department.
• Deal with any stock shortage disputes and price queries daily to recover funds owed.
• Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring.
• Ensuring all order queries are processed accurately, timely, and in line with deadlines.
• Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level
• Provide cover for purchase orders during team member absences.
• Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team.
• Work with supply chain departments to identify inbound timeframes and secure revenue opportunities.
• Improve Sales Order Process.
• Update catalogue information on an ad-hoc basis to prevent order issues.
• Work closely with the sales team to manage accounts and build strong customer relationships.
• Build communication and foster working relationships with other internal departments.
• Perform any additional tasks as requested by line management.

What We're Looking For:

• Strong Customer Service experience - skilled at troubleshooting Customer issues.
• Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role.
• Able to analyse data and solve problems within a timely manner.
• Excellent interpersonal skills for interacting with customers and colleagues.
• Thrives when working within a cross-functional team environment.
• Be an innovative problem solver.
• Proactively seeks solutions and drives results.
• Able to prioritise tasks and multitask across a range of differing issues at any given time.
• Be a confident communicator.
• Well organised and able to plan ahead
• Show a flexible work ethic and be able to respond quickly to change.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.