Customer Account Manager

Customer Account Manager

Buckinghamshire (Hybrid - 2 days office-based per week)
35,000 - 45,000 + uncapped commission (OTE 43,750 - 55,500)
Permanent 37 hours per week

Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.

The Role

You'll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner. The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.

Key Responsibilities

• Manage and develop an existing portfolio of B2B customers
• Own customer relationships, renewals, and service extensions
• Identify and deliver upsell and cross-sell opportunities
• Conduct structured account reviews and customer profiling
• Maintain accurate CRM records and reporting
• Collaborate with internal teams to ensure smooth service delivery

About You

• 3-5 years' experience in B2B account management or sales
• Experience within energy, utilities, or a related services sector preferred
• Proven track record in renewals, retention, and revenue growth
• Strong relationship management and commercial skills
• Confident managing a large customer portfolio

Why Join?

• Competitive salary + uncapped commission
• Hybrid working (office & home)
• Flexible holidays & contributory pension
• Wellbeing and medical cash plan
• Life assurance
• Cycle to Work & EV salary sacrifice schemes
• Ongoing training and development
• Collaborative, people-focused culture