We are currently working with a specialist Cleaning and Facilities Management service provider, to recruit a National Account Manager to service existing customers across the UK, with particular emphasis on the Midlands/North.
The role will be remote based with travel as and when required, and a head office in Manchester that may need to be visited occasionally. There is also a bonus in place which would bring the OTE to around £65,000 to £70,000
As a member of the National Accounts team this position will be instrumental in delivering the growth strategy and stability with existing customers, maximising revenue opportunities and creating long term sustainable relationships.
The person will be accountable for driving best value and building strong relationships internally and externally to enable the successful delivery of a wide range of specialist cleaning services across, Reactive, Project & Planned departments for customers.
Main responsibilities:
Generate sales among existing client accounts, including upselling and cross-selling opportunities
Operate as the point of contact for assigned customers
Forecast and tracks client account revenues
Work with Project Managers to deliver projects within client relationships, working to carry
Identifies opportunities to grow business with existing clients
Service multiple clients concurrently, often meeting deadlines
Negotiate term agreements including price increases (annual and additional works)
Building a strong, in-depth product knowledge and company systems
Achieving and exceeding monthly client revenue targets based on budgets and forecasts
Work closely with Internal Account Manager to deliver outstanding customer experiences
To liaise with all internal & external stakeholders to determine appropriate operations and service delivery
Educating clients to understand the features and benefits of our products and services
Survey work requirements on site and work with operations and technical team to deliver quotes and proposals.
Candidate requirements:
Good industry knowledge in the Specialist Cleaning and or Cleaning sectors
Experience in an existing Account Management role within Facilities Management/Cleaning
B2B experience working in highly reactive commercial environment
Strong negotiating and influencing skills with clients at all levels
A proven track record of consistently achieving targets
Ability to prioritise, work under pressure and meet deadlines
Excellent communication skills
Strong IT skills in CRM tools and ability to interrogate and present sales data
Strong commercial awareness around pricing to deliver the required gross/net margins
