Senior Relationship Manager

MERJE is seeking an ambitious and results-driven professional to join a dynamic outsourcing company as a Senior Relationship Manager. This role offers an excellent opportunity to drive sales growth whilst building and maintaining strong client relationships in the language services sector.

Salary: Basic to £50,000+ Commission

Glasgow

The Company

This company operates within the outsourcing industry, specialising in language services and maintaining ISO 17100:2015 and ISO 9001:2015 accreditations. The organisation is committed to delivering exceptional service quality whilst fostering a culture of continuous improvement and professional development for its team members.

The Role

The Senior Relationship Manager position requires achieving monthly sales targets of £20,000 whilst maximising client relationships and upselling the company's comprehensive service portfolio. This role offers uncapped commission potential and involves strategic account management, targeted marketing campaigns, and contributing to business development initiatives.

Key Responsibilities of the Senior Relationship Manager:

• Achieve and exceed personal sales targets of £20,000 per calendar month with uncapped commission earnings potential
• Manage and nurture key client accounts through regular communication, monthly account management calls, and proposing tailored solutions for client requirements
• Meet weekly KPIs including 200+ outgoing calls, 2.5+ hours phone time, 5+ sales conversions, and 25%+ conversion rates
• Maintain comprehensive CRM records across all modules, ensuring accurate client information, quote management (maximum 65 quotes in negotiation), and timely follow-up procedures
• Execute targeted marketing campaigns, develop client case studies, and represent the company through networking activities to drive business growth

Required knowledge and experience for the Senior Relationship Manager role:

• Proven track record in B2B sales with demonstrable ability to achieve and exceed financial targets in a competitive environment
• Exceptional relationship management skills with experience in account development, upselling services, and maintaining long-term client partnerships
• Strong organisational capabilities with proficiency in CRM systems (preferably Zoho), Microsoft Office Suite, and ability to manage high-volume pipelines effectively
• Excellent communication skills with the ability to present solutions professionally, demonstrate active listening, and adapt communication style to different stakeholders
• Results-oriented mindset with commercial awareness, ability to work autonomously whilst contributing to team objectives, and commitment to quality standards including ISO compliance

The Senior Relationship Manager opportunity represents an excellent career move for an experienced sales professional seeking a role with genuine earning potential and professional development. The Senior Relationship Manager will benefit from a supportive team environment and clear progression pathways. If you're a motivated sales professional ready to make an impact as a Senior Relationship Manager, MERJE would be delighted to hear from you.

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Applicants must be located and eligible to work in the UK without sponsorship.

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