Salary: £27,000 per year Location: Harrogate Hours: Full-time, 9am - 5pm
Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.
Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.
Role and Responsibilities
Managing service accounts
Maintain an excellent level of customer service
Managing Field Engineers diaries and booking appointments
Ensure SLAs are adhered to
Updating customer portals
Providing quotations to customers and following up
Producing and sending out invoices
Keep the system up to date and create new customer profiles
Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Requirements:
Previous administration experience
Strong communication skills
IT Literate
Strong experience in a similar busy and fast paced office environment
Relevant telephone based customer service experience
Excellent attention to detail
To apply for this fantastic opportunity please send your CV to Beth via the link provided.
