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Account Manager, Facilities Management
Location: Birmingham
Reporting to: Account Director
Build a high-performing FM partnership
CBRE Global Workplace Solutions is looking for an experienced Account Manager to lead facilities management delivery for an excellent Birmingham estate.
This is an excellent opportunity for a commercially focused FM professional who enjoys leading multidisciplinary teams, building strong customer relationships and continuously improving service delivery.
You will take responsibility for the day-to-day operation of the account, ensuring that hard and soft services are delivered safely, efficiently and to an exceptional standard. Working closely with the customer, internal stakeholders and supply-chain partners, you will create a collaborative environment in which operational excellence and innovation can thrive.
What you'll be doing
As Account Manager, you will:
- Lead the day-to-day delivery of hard services and the management of soft-service subcontractors.
- Coordinate site teams and supply-chain partners to achieve contractual objectives and service standards.
- Build trusted customer relationships through regular progress meetings, site visits and proactive communication.
- Take accountability for the account P&L, protecting agreed margins and identifying opportunities for commercial growth.
- Lead and develop a diverse team of soft-services professionals, M&E engineers and contract support colleagues.
- Support the development of standard operating procedures, emergency arrangements and contingency plans.
- Promote a positive health and safety culture and ensure appropriate policies and working practices are regularly reviewed.
- Identify opportunities to introduce new services, improve account performance and increase profitability.
- Support the long-term retention and successful renewal of the contract.
What we're looking for
You will bring:
- Proven experience in a similar Account Manager or Contract Manager role.
- Strong experience within the facilities management industry.
- Excellent commercial awareness, with demonstrable experience of managing a P&L.
- The ability to lead multidisciplinary teams and create a high-performance culture.
- Strong communication, stakeholder-management and customer-relationship skills.
- A proactive approach to operational improvement, innovation and account development.
Experience managing a national or mobile portfolio would be advantageous. A recognised health and safety qualification, such as NEBOSH or IOSH, would also be desirable.
Why join us?
This role provides the opportunity to take ownership of a nationally delivered FM account and make a visible impact across service quality, customer experience and commercial performance.
You will join a business where operational excellence, continuous improvement and partnership working are central to long-term success.
Ready to take the next step in your FM career? Apply today and help us deliver an exceptional workplace experience across the account.
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