Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling - you'll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you've worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
Following up on warm leads - customers who have already been quoted
Building rapport and long-term customer relationships
Answering questions, addressing concerns and progressing services
Managing your own accounts in a consultative, supportive way
Working closely with the wider team to achieve shared goals
What We're Looking For
Experience in customer service, account management or relationship-led sales
Comfortable discussing and agreeing contracts or services
Strong communication skills and a friendly, professional approach
Confident on the phone with a focus on customer care rather than hard selling
Organised, motivated and able to manage your own workload
The Environment
Hybrid role - work from home with regular time in the Pontefract office
Supportive team culture with a relaxed, positive atmosphere
Lunch provided when working in the office
Dog-friendly office - well-behaved dogs welcome
If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.
