Account Manager

Hours: 8:45am 5:15pm Monday to Friday

Location: Carlisle, Cumbria

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!

Due to a rapid rate of growth, the Gemini sales division part of Global 4 Group are looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing team.

The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of products, IT support, Mobiles, Energy, Security services, whilst supporting their customers housing their key business services under one Gemini roof.

What will you be doing?

• Grow and develop our existing customer base through daily account calls to book and attend virtual & on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Required skills & experience

• Proven experience in solution sales.
• Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
• Excellent communication skills.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Who are Gemini?

Gemini is a well-known telecoms & IT service business based on the heart of Carlisle and part of the Global4 Group. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals, most notably education. The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

What benefits will you receive?

• 50% off our Broadband packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• £250 Bright Ideas Scheme.
• Kudos Employee Recognition Scheme.
• Buy & Sell holiday allowance scheme.
• Death in service benefit.
• Pension scheme.
• Eye care vouchers.
• £1,000 Refer A Friend Scheme.
• Paid Charity leave.