Location: Remote / Hybrid (on-site travel when required)
Salary: £26,000 - £30,000 per annum + performance-related bonus
About the Opportunity
CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology-driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You'll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client-facing or commercial positions.
Key Responsibilities
Manage and develop a portfolio of existing customer accounts
Build and maintain strong long-term client relationships
Lead renewal conversations and support customer retention
Identify opportunities for account growth through upselling and cross-selling
Work closely with internal teams to ensure smooth service delivery
Conduct regular customer reviews and account check-ins
Maintain accurate account records and forecasting information
Respond proactively to customer feedback and resolve issues effectively
Essential Skills & Experience
Previous experience in an account management, customer-facing, or commercial role
Strong communication and relationship-building skills
Commercial mindset with an interest in business growth
Highly organised with strong attention to detail
Ability to manage multiple priorities effectively
Professional and confident approach when working with customers
Desirable Experience
Experience within a services, consultancy, or project-led environment
Exposure to renewals, retention, or customer growth activities
Experience working alongside delivery or project teams
What's on Offer
Performance-related bonus scheme
Career progression and development opportunities
Exposure to account management, customer success, and commercial strategy
Supportive and collaborative working culture
Apply Now
If you're looking to develop your career within a fast-paced and growing environment, we'd love to hear from you. Please submit your CV to apply.
